Effective Date: March 2025
Last Updated: March 2025
Square Bridge ("SNS Square Consultancy Services Private Limited","we," "our," or "us") is committed to providing quality services to our users. This Refund & Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for our services. By using our services, you agree to this policy.
1. Definitions
- Service(s): The offerings provided by Square Bridge, including but not limited to platform access, premium features, and any other paid services.
- User(s): Individuals or entities who have registered for and utilize our services.
2. General Refund Policy
2.1. Eligibility for Refunds
Refunds are considered under the following circumstances:
- Service Not Rendered: If a paid service was not provided due to technical issues attributable to Square Bridge.
- Duplicate Payment: If a user was mistakenly charged multiple times for the same service.
2.2. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of Mind: If the user decides to discontinue the service after purchase without any fault from our end.
- Violation of Terms: If the user's account is terminated due to a breach of our Terms & Conditions.
3. Subscription Services
3.1. Monthly Subscriptions
- Cancellation: Users can cancel their monthly subscription at any time. Access to premium features will continue until the end of the current billing cycle.
- Refunds: No refunds are provided for partial months.
3.2. Annual Subscriptions
- Cancellation: Users can cancel their annual subscription at any time. Access to premium features will continue until the end of the current billing cycle.
- Refunds: No refunds are provided for partial years.
4. One-Time Services
For services that require a one-time payment:
- Cancellation: Users may cancel the service within 24 hours of purchase if the service has not yet been rendered.
- Refunds: A full refund will be issued if the cancellation is made within the specified timeframe.
5. Refund Process
5.1. Requesting a Refund
Users must submit a refund request through our contact us page within 7 days of the transaction date.
5.2. Processing Time
Refund requests are reviewed within 14 business days. Approved refunds are processed back to the original payment method within 7-14 business days after approval.
6. Cancellation Process
6.1. Subscription Cancellation
Users can cancel their subscriptions by:
- Account Settings: Navigating to the 'Subscription' section in their account settings and selecting 'Cancel Subscription.'
- Support Contact: Reaching out to our support team at support@squarebridge.org.
6.2. Immediate Effect
Cancellations take effect at the end of the current billing period. Users will retain access to premium features until that time.
7. Exceptions
In exceptional cases not covered by this policy, users may contact our support team to discuss potential refunds or cancellations. Such cases are evaluated individually at our discretion.
8. Changes to This Policy
Square Bridge reserves the right to modify this Refund & Cancellation Policy at any time. Users will be notified of significant changes via email or through prominent notices on our platform.
9. Contact Information
If you have any questions or concerns about this Refund & Cancellation Policy, please contact us:
Company Name: SNS Square Consultancy Services Private Limited
Email: support@squarebridge.org
Address: BLOCK-L, Embassy TechVillage, Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka 560103.
